How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5557
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

Our by the leaver washing machine door wou;ld not open at

This answer was rated:

Our by the leaver washing machine door wou;ld not open at the end of a wash. I opened it by releasing it using the leaver at the base. Now the display always shows 'End' and no program will load. Can you help?
JA: Is your washer top or front loading? How old is it?
Customer: Front loader. 3 years It is a Bosch series 4.
JA: How long has this been going on with your Bosch washer? What have you tried so far?
Customer: A couple of days. I have tried the normal method and have turned the power off and on.
JA: Anything else we should know to help you best?
Customer: D'ont think so

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Please provide its complete model number (from the label/rating plate inside the door)

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 1 year ago.
WAN28050GB/19
Customer: replied 1 year ago.
I have sent the model number

Thanks for that.

Do you also see a KEY symbol or just END ?

Customer: replied 1 year ago.
Key symbol as well but the door does not now lock

OK and have you already cleaned the drain pump filter when you opened the door by pulling the lever ?

Customer: replied 1 year ago.
I have not cleaned the filter

OK, please unplug it and remove the drain pump filter.

Clean it completely and ensure it is not clogged.

Then plug it back and if you see KEY symbol press and hold the RPM and FINISHED in buttons at the same time for approx. 5 seconds to unlock the control.

Then try it on any program and let me know how it goes.

If you have any further questions, please do not hesitate to ask!

____________________________________________________________

If you are satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated. Thank You!

Customer: replied 1 year ago.
How do you open the filter?

You turn it anti clockwise to open it and pull it out.

You may use pliers as well if it is stuck.

Customer: replied 1 year ago.
It worked!

Glad it is sorted :)

Please click on STARS (*****) from top of this page so, we can close this.

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Thanks

You are very welcome.