Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi my name is***** am here to assist. Do you know the model number of the Neff oven?
Thank you I will just get some details.
Okay can you press and hold the clock button on the oven, this should deactivate the child lock.
Ok are you able to operate or set the clock?
Welcome to Justanswer … my name is ***** ***** I will help you today!
Please provide its complete model number (from the label/rating plate inside the door)
Please DO NOT ACCEPT the PHONE CALL request.
That is auto generated and not sent by me.
Thanks for that,
So its working fine or you still see Child lock ?
OK, leave the oven unplugged for around 10 minutes.
While its unplugged press every button (one at a time) and make sure no buttons are jammed.
Then press and hold the CLOCK button and whilst holding the button plug it back.
Let go off the CLOCK button after around 15 seconds.
Let me know how it goes.
OK, please attach an image of the control here
OK, I have not received anything.
Have you already tried to turn on/off knob left and right 3-4 times quickly?
This is manufactured in June 1999 not 2009.
I do not have access to manuals before year 2000 however, if you can tell me what buttons are on the control as I cannot pull out any information for your oven.
If you are on a computer, use the blue document with up arrow symbol by the SEND to load Images/Photos/Pictures.
You have to write a word in the message box like "Pic 1"
then choose only ONE picture then send.
It will not let you do several at once.
Thanks for that.
Pressing the hand button for 20 seconds has not helped ?
You are able to reset the clock?
What if you press and hold two buttons marked in image attached and rotate the dial, will that reset clock ?
You may leave it unplugged over night and then try again tomorrow.
If still the clock wont reset you will have to replace the timer clock as that is faulty.
If you have any further questions, please do not hesitate to ask!
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Yes but its not working child lock is stuck on right ?
Press and hold the knob for 10 seconds.
We have tried almost everything on your Neff to unlock the control however, as it is not working I am afraid the timer control is faulty and will need replacement.
You are very welcome.
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