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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3526
Experience:  18+ years experience as Appliance Tech.
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We have a NEFF Fan assisted oven from 2009 and the Childlock

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we have a NEFF Fan assisted oven from 2009 and the Childlock has come on. we can not get the oven back on. Please can you help?
JA: Is your Neff oven gas or electric? How old is it?
Customer: electric
JA: How long has this been going on with your Neff oven? What have you tried so far?
Customer: This has been since Saturday, we tried all different buttons and also switched it off. Also this morning a technician from SUDS loocked at it and could not identify how to get the childlock off.
JA: Anything else we should know to help you best?
Customer: sorry, but that is all I can think about
Customer: replied 1 month ago.
Now I have paid £5 and I am on the app, do I get an answer?

Hi my name is***** am here to assist. Do you know the model number of the Neff oven?

Customer: replied 1 month ago.
B1593N06B/07

Thank you I will just get some details.

Okay can you press and hold the clock button on the oven, this should deactivate the child lock.

Customer: replied 1 month ago.
Sorry, but that did not work!

Ok are you able to operate or set the clock?

Customer: replied 1 month ago.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Please provide its complete model number (from the label/rating plate inside the door)

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 1 month ago.
E Nr: B1593N06GB/07
FD Nr: 7906
B-AP 25-7 ###-##-####

Thanks for that,

So its working fine or you still see Child lock ?

Customer: replied 1 month ago.
Still not working and showing childlock!

OK, leave the oven unplugged for around 10 minutes.

While its unplugged press every button (one at a time) and make sure no buttons are jammed.

Then press and hold the CLOCK button and whilst holding the button plug it back.

Let go off the CLOCK button after around 15 seconds.

Let me know how it goes.

Customer: replied 1 month ago.
Still not working!

OK, please attach an image of the control here

Customer: replied 1 month ago.
Trying to attach photo
Customer: replied 1 month ago.
I have send photo to***@******.***

OK, I have not received anything.

Have you already tried to turn on/off knob left and right 3-4 times quickly?

Customer: replied 1 month ago.
tried just now!
Customer: replied 1 month ago.
no change!

This is manufactured in June 1999 not 2009.

I do not have access to manuals before year 2000 however, if you can tell me what buttons are on the control as I cannot pull out any information for your oven.

Customer: replied 1 month ago.
Can you let me have a mobile number or email and I send a photo!

If you are on a computer, use the blue document with up arrow symbol by the SEND to load Images/Photos/Pictures.

You have to write a word in the message box like "Pic 1"

then choose only ONE picture then send.

It will not let you do several at once.

Customer: replied 1 month ago.
Pic 1

Thanks for that.

Pressing the hand button for 20 seconds has not helped ?

You are able to reset the clock?

Customer: replied 1 month ago.
Sorry, but no change!

What if you press and hold two buttons marked in image attached and rotate the dial, will that reset clock ?

Customer: replied 1 month ago.
Sorry, but I have problem resetting the clock!

You may leave it unplugged over night and then try again tomorrow.

If still the clock wont reset you will have to replace the timer clock as that is faulty.

Let me know how it goes.

If you have any further questions, please do not hesitate to ask!

____________________________________________________________

If you are satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated. Thank You!

Customer: replied 1 month ago.
I have no problem resetting the clock!

Yes but its not working child lock is stuck on right ?

Customer: replied 1 month ago.
Had oven switched off over night and still the lock is on!

Press and hold the knob for 10 seconds.

Customer: replied 1 month ago.
Done lots of times and doesn’t work!

We have tried almost everything on your Neff to unlock the control however, as it is not working I am afraid the timer control is faulty and will need replacement.

Customer: replied 1 month ago.
Thanks for the advise, I will get my man to come and do it!

You are very welcome.

Please click on STARS (*****) from top of this page so, we can close this.

KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3526
Experience: 18+ years experience as Appliance Tech.
KevinWhiteJA and other Appliance Specialists are ready to help you