Appliance Repair Questions? Ask a Technician for Answers ASAP
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Please provide its complete model number (from the label/rating plate inside the door)
Please DO NOT ACCEPT the PHONE CALL request.
That is auto generated and not sent by me.
Thanks for that.
The door metal lash is stuck or you can move it ?
This is a electrical lock, what program its stuck on ?
Yes, try this:
Unplug the appliance and remove the lower front panel.
Clean the drain pump filter and then reconnect everything.
Plug it back after around 15 minutes.
Let me know if you are able to close the door this time.
Please let me know how it goes.
OK, I am afraid it is the door interlock that is faulty and will need replacement.
As it is still under warranty so it will be better to contact Hotpoint and get it done.
If you have any further questions, please do not hesitate to ask!
If you are satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated. Thank You!
Hiya, did that help ? Do you still need assistance?
The question is still open so, wanted to check if all is good ?
Door lock is stuck and your appliance is still under warranty.
If you want to replace it yourself let me know.
You are very welcome.
Please click on STARS (*****) from top of this page so, we can close this.