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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5626
Experience:  18+ years experience as Appliance Tech.
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I have direct injection hit point washing machine I bought 3

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Hi I have direct injection hit point washing machine I bought 3 months ago
JA: Is your washer top or front loading?
Customer: front opening but the door can’t close
JA: How long has this been going on with your washer? What have you tried so far?
Customer: just happened yesterday.Its working but the door can’t close
JA: Anything else we should know to help you best?
Customer: i have pressed the key button to release the lock but it doesn’t.my boy started the machine without closing the door
Customer: replied 1 year ago.
I have hot point washing machine and my son started the machine without closing the door
Now the door can’t close because I can see the metal lash is on down position so the door can’t lock
Customer: replied 1 year ago.
Who is answering me pls
Customer: replied 1 year ago.
My hot point washing machine door can’t close

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Please provide its complete model number (from the label/rating plate inside the door)

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 1 year ago.
SN 602009011007

Thanks for that.

The door metal lash is stuck or you can move it ?

Customer: replied 1 year ago.
Is stuck on down
Customer: replied 1 year ago.
Lash
Customer: replied 1 year ago.
It’s not releasing up
Customer: replied 1 year ago.
That’s the door and the lash shd lash on the hole but it stuck in down position

This is a electrical lock, what program its stuck on ?

Customer: replied 1 year ago.
Cotton— number 7
Customer: replied 1 year ago.
I think it’s electrical lock

Yes, try this:

Unplug the appliance and remove the lower front panel.

Clean the drain pump filter and then reconnect everything.

Plug it back after around 15 minutes.

Let me know if you are able to close the door this time.

Customer: replied 1 year ago.
Ok will do

Please let me know how it goes.

Customer: replied 1 year ago.
Hi Kevin
I did that and it didn’t release the lash
I used tape to tape the door and run it on spin for 10 mins
It finished and heard the lash sound
Meaning it ok to open but still can’t close it
The lash didn’t pop up

OK, I am afraid it is the door interlock that is faulty and will need replacement.

As it is still under warranty so it will be better to contact Hotpoint and get it done.

If you have any further questions, please do not hesitate to ask!

____________________________________________________________

If you are satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated. Thank You!

Hiya, did that help ? Do you still need assistance?

The question is still open so, wanted to check if all is good ?

Customer: replied 1 year ago.
The person I chat with said I should contact hotpoint and get it done
He thinks the door inter lock need replacement
Unless you have solution for me

Door lock is stuck and your appliance is still under warranty.

If you want to replace it yourself let me know.

Customer: replied 1 year ago.
Will call them first since it’s under warranty.Thanks

You are very welcome.

Please click on STARS (*****) from top of this page so, we can close this.

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