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JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 6112
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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I have a SMEGSpA42016 Guasfalla which I have been given and

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i have a SMEGSpA42016 Guasfalla which I have been given and there are 2 parts of hotplate need replacing
JA: Who makes your hot plate? How old is it?
Customer: the hotplate is included on the oven... no idea how old but am told a few yeas
JA: How long has this been going on with your hot plate? What have you tried so far?
Customer: i no idea
JA: Anything else we should know to help you best?
Customer: no

Hi, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

Can you clarify which 2 parts you are looking to replace?

Customer: replied 2 months ago.
It’s a 5 burner job. The top left not working and the big central one is working but there’s an extra bit added to this one which isn’t working...
Customer: replied 2 months ago.
Hob

So you have a gas hob with two not working.

The far left one sounds like it may be a blocked jet remove the burner top and poke some fuse wire or cocktail stick in the jet hole then see if gas is starting to flow.

For the central one I am struggling to understand what part you are missing \ not working, are you able to provide a picture?

Customer: replied 2 months ago.
its all electricity, I'm sorry if i mislead..
yes, I can send picture do I send on here?
Customer: replied 2 months ago.
File attached (LPTM157)
Customer: replied 2 months ago.
Well I have just sent a picture, I can get my husband to speak later when he’s home..
Customer: replied 2 months ago.
Any ideas?

The model number is ***** as invalid

Based on picture and description of the fault your dealing with two faulty halogen elements, if the hob is more than 6 years old its not going to be economical to repair as parts start going obsolete after 8 and the cost of a element would be around £40 each.

Customer: replied 2 months ago.
File attached (42PTQ4P)

The appliance must be obsolete as its not even registering on the SMEG website here.

JamesI and other Appliance Specialists are ready to help you
Customer: replied 2 months ago.
Does tgat mean I can’t get elements then
Customer: replied 2 months ago.
That

Correct the fact Smeg are not even recognising the model suggests all parts are unavailable.

I have also checked other firms such as eSpares, BuySpares and Ransom and none of them are listing parts for this model.

Customer: replied 2 months ago.
Thank you