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James, Handyman
Category: Appliance
Satisfied Customers: 8583
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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Hallo My Smeg semi integrated Dishwasher is not working

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JA: Hi. How can I help?
Customer: hallo My Smeg semi integrated Dishwasher is not working Model Nr is DD612
JA: Are there any error codes or blinking lights on your Smeg dishwasher? How old is it?
Customer: when switching on I get 3 dashes on display box . Door seems to be not shutting properly,
JA: How long has this been going on with your Smeg dishwasher? What have you tried so far?
Customer: tried switching on/ off . Cleaned drainage and filter , other than I don’t know what else I could do . It’s been like this for 1 week . I called an engineer , he suggested it’ might be a fault with the door lock sensor
JA: Anything else we should know to help you best?
Customer: what could the fault be

Hi, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

To confirm you can select a program and dont see any time on the display just three dashes?

Customer: replied 1 year ago.
that’s correct. I am unable to select a program and just get 3 dashes
Customer: replied 1 year ago.
Actually I prefer to just type for the moment. I already called an engineer who previously carried out repair on this DW. He suggested it’s the door lock sensor and has asked me to get a spare part. Problem is I can’t seem to locate a part fitting that description
Customer: replied 1 year ago.
Sorry are you still on line

This is not an immediate service I am afraid, it can take time for experts to respond, as they will need time to go away and look into the fault.

Customer: replied 1 year ago.
No worries, I just wanted to make sure you are still here. I keep the page open and await next response . Thanks

Ok this suggests its in an invalid state.

With the door closed can you hear the pump running?

Customer: replied 1 year ago.
No nothing is running

Ok even if the door was not being detected as closed you should still be able to select a program and time shown before the door is closed, so think its the PCB which is at fault as its lost its programming. This can be sourced here.

James and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Ok thanks for coming back with the suggestion. That sounds plausible . I think I will just check with another local engineer here before getting the part, as it is quite expensive.