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Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 20279
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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Problem with an induction hob, electric induction. 8 yrs

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problem with an induction hob
JA: Is your hob gas or electric? How old is it?
Customer: electric induction. 8 yrs old
JA: How long has this been going on with your hob? What have you tried so far?
Customer: several months. usual switching off and on again as per instructions
JA: Anything else we should know to help you best?
Customer: it is a neff hob

Hi

Can you post the model number please.

Also what is the problem you are having with the hob?

Regards

Customer: replied 1 month ago.
it will take a minute or so

No worries.

Customer: replied 1 month ago.
mode number isn't clear. Instructions are for T4EO, T4DO

Ok none of them are bringing this up.

Anyway whats the issue you are having with the hob?

Customer: replied 1 month ago.
The 2 left hand rings work but the 2 right hand ones don't. When we switch it off at the mains, the fuse box trips.
Customer: replied 1 month ago.
T40D20N1/01 or T43D20N1/01

OK in this case it will be the power board at fault.

As in an induction hob you have 2 boards and 4 magnetic plates.

One board controls the left side and the other controls the right.

What you get a fault like this were one side fails then its the power board for that side.

As thats all we ever replace on induction as the magetnic plates never fail. We only ever replace the power boards on these.

So for this you will need to replace the right hand power board to cure this.

To do this the hob will need to be removed and the glass top removed then you can access it from there.

The part number for this if you want it is 00745793

Customer: replied 1 month ago.
Ok, thanks. confirmed what I thought but hoped I was wrong.

Your very welcome, Just sorry it wasnt good news for you.

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