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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3509
Experience:  18+ years experience as Appliance Tech.
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Morning for the past few weeks I’ve been experiencing black

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Morning for the past few weeks I’ve been experiencing black smudged shadow lines on my washing, especially noticeable on white sheets and pillow cases, but now appearing on other garments. I’ve used a cleaner for the washer which hasn’t made any difference. I’ve photographed this, but am completely puzzled by it and it’s spoiling my clothes etc. It’s was purchased Feb 2018, ENR WAN 28100GB/19
JA: Is your washer top or front loading?
Customer: Front
JA: How long has this been going on with your washer? What have you tried so far?
Customer: its been about 4/5 weeks, used a cleaner for the washer, Dettol I think for washing machines
JA: Anything else we should know to help you best?
Customer: Not that I can think of.
Customer: replied 1 month ago.
Is any one there

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Have you clean the drain pump filter and door seal already ?

The appliance completes its cycle otherwise ?

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 1 month ago.
Not done drain pump but have cleaned seal, these lines on bedding are in straight lines

OK, can you try to clean the drain pump filter located inside the bottom front flap.

Have you seen any error codes/flashing lights as well ?

What if you try a cold wash only cycle, do you notice same black lines etc ?

Customer: replied 1 month ago.
I will

OK, if you notice black marks even after cold wash cycle and cleaning the drain pump filter then try this:

Use 2 cups of vinegar (1 in drawer and 1 in drum).

Select an empty wash cycle on its hottest setting.

Let it complete and then wait for around 1 hour before opening the door.

Clean the drain pump filter located at the bottom front of appliance and clean the drum and door seal.

If you have ground coffee (you may pour it in a bowl/cup) and leave it for few hours inside the drum.

Then next day after all this is done select another empty wash cycle on its hottest setting with washing machine descaler or detergent.

Let this complete then, leave it unplugged few hours this time with door open.

The problem should be resolved now and there should not be any smell or black marks.

Let me know how it goes.

If you have any further questions, please do not hesitate to ask!

____________________________________________________________

If you are satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated. Thank You!

Customer: replied 1 month ago.
Don’t understand ground coffee bit

That is to avoid any bad smell however, you may skip that part if you want.

Customer: replied 1 month ago.
Thanks, I’ll close now

You are very welcome.

Please click on STARS (*****) from top of this page so, we can close this.

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