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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3376
Experience:  18+ years experience as Appliance Tech.
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Why does my Neff Washer Dryer leave water and lock the door

Customer Question

Why does my Neff Washer Dryer leave water and lock the door when it is on a dry only cycle without a wash?
JA: Do you know the model of your Neff washer-dryer? How old is it?
Customer: It’s 2017 V6540X1GB
JA: How long has this been going on with your Neff washer-dryer? What have you tried so far?
Customer: It’s been a problem for a year or 2 I have tried dry only settings but none seem to make any difference
JA: Anything else we should know to help you best?
Customer: No
Submitted: 16 days ago.
Category: Appliance
Customer: replied 16 days ago.
Hi any response please
Expert:  KevinWhiteJA replied 15 days ago.


Welcome to Justanswer … my name is ***** ***** I will help you today!

I am sorry to hear you are having trouble with your appliance.

Hopefully, we can get this resolved quickly.

Have you seen any error codes/flashing lights?

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 15 days ago.
Hi no error codes
Customer: replied 15 days ago.
Or flashing lights
Expert:  KevinWhiteJA replied 15 days ago.

OK and drain pump filter,hose is clean and not clogged ?

Customer: replied 15 days ago.
it’s fine works fine on normal wash it’s just when you try to use the drying functions
Expert:  KevinWhiteJA replied 15 days ago.

OK however, it does blow hot air ?

The heating is fine but the clothes are wet ?

Customer: replied 15 days ago.
I think so it’s hard to tell as it doesn’t drain when in dry settings so there is still water in the drum keeping the clothes wet. This happens when I put it on the dry only setting without a wash it still puts water into the machine and then doesn’t drain and keeps the door locked until you choose Drain and Spin and then it will eventually release t he door but clothes are wet still obviously as they are sat in the water
Expert:  KevinWhiteJA replied 15 days ago.

OK its either the thermostat and/or the hoses inside the dryer compartment that is faulty/clogged and will need replacement.

Are you willing to carry out the repair yourself ?

Customer: replied 15 days ago.
I will consider fixing myself as out of warranty
Expert:  KevinWhiteJA replied 15 days ago.

Ok then you will have to unplug it and then remove the top off.

Then remove the blower motor and clean it.

Then test the thermostats for continuity, if any reads open circuit replace it.

Try again and let me know how it goes.

If you have any further questions, please do not hesitate to ask!


If you are satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated. Thank You!

Expert:  KevinWhiteJA replied 14 days ago.

Hiya, did that help ?

The question is still open so, wanted to check if all is good ?


If I have fully answered your question(s) to your satisfaction,

Please click on STARS (*****) from top of this page so, we can close this.