Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer. I would like to try to help you. I am an expert from Germany working with language translation program seems to be this regarding I ask for your understanding. Telephone service is provided automatically by the system. Just ignore it. I cannot make a phone call.
We are manufacturer independent experts who answer technical questions.
This is of course not okay and very annoying. I try to help you as much as I can.
Can you describe the error better? Can you not switch on the device at all? Is an LED or something else on?
I'm asking you to be a little patient. We've asked too many questions. That's why sometimes it takes time to answer them.
Do you have more questions? I'm waiting to hear back. Greetings Erdal
Okay, can you describe to me which symbols are lit? You can also send me a photo of the control panel or display. You can attach photos in the lower right corner below the text box.
Okay, these LEDs mean a lot. It could be the pump is blocked. It could also be that the Aqua stop has been triggered. Did you have a leak before? Please check the bottom of the tank for water leaks. You can also tilt the unit 45° forward so that if water has leaked, it can run off the floor.
Okay, if you are 100% sure that you do not have a leak, it is possible that the drain pump is blocked or defective. It's also possible that the door contact switch is not responding. What happens if you press and hold the start button for at least 3-5 seconds?
Please try to push the door harder and hold it firmly and then start a program. So we test the door contact switch to see if it has a loose contact.
I am really very sorry but we have tried almost everything now. Please do me the favor of tilting it 45° forward the machine. You have to be 100% sure that there is no leakage. Please tilt it 45° forward and hold it for 1 minute and then return it to normal and try to start a program.
I think the control board is faulty. What happens when you try to run a program? Do you hear the door contact click?
Okay, does it stay locked even though the door stays locked?
However, it must be closed until an error message appears. Normally when the door is closed and locked after that the pump should work at the bottom. Have you already cleaned the lint filter and pump downstairs?
Okay es tut mir wirklich sehr leid aber dann ist entweder die Steuer Platine defekt. Oder die Wasser Zulauf funktioniert nicht. Normalerweise wenn die Tür verriegelt wird fängt die Ablaufpumpe zu arbeiten danach müsste das frische Wasser einlaufen. Sie sagen dass die Pumpe in Ordnung ist. Die sagen das die Tür Kontakt Schalter auch funktioniert. Aber es funktioniert trotzdem nicht. Entweder ist die Steuer Platine defekt oder wir übersehen etwas. was passiert wenn sie das Programm spin und drain starten???
Okay as said before either the control board is defective or the float switch on the bottom is defective. This has to be checked by a professional and replaced if necessary. We have tried everything we can do. Do you have any questions?
All right, I wish you good luck. Thank you and have a good evening. Stay well.