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Tim Cooke
Tim Cooke,
Category: Appliance
Satisfied Customers: 1015
Experience:  Owner at Self-employed
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There is no heat coming on in the oven - it is a new Candy.

Customer Question

There is no heat coming on in the oven - it is a new Candy. I have it just over a year
JA: Is your oven gas or electric?
Customer: electric
JA: How long has this been going on with your oven? What have you tried so far?
Customer: only just noticed it. I have tried both ovens. The fan comes on in the big oven, but when I twist the temperature nob the light doent come on.
JA: Anything else we should know to help you best?
Customer: With the top oven the light comes on, but the heat doesnt perhaps there is a setting stopping it coming on
Submitted: 5 days ago.
Category: Appliance
Expert:  Tim Cooke replied 5 days ago.

Good evening, welcome to the Technical section in JustAnswer. My name is ***** ***** I will help you today.

I need to recap the symptoms as I couldn't quite follow you. Please correct the following if it's wrong:

Top oven:
The thermostat light comes on.
The fan comes on.
The oven heats up.

Bottom oven:
The thermostat light does not come on.
The fan comes on.
The oven does not heat up.

Is that right?


If you receive a phone call offer, please ignore it - these are system generated and outside my control. My understanding is that you won't be charged if there's no phone call.

Customer: replied 4 days ago.
Expert:  Tim Cooke replied 4 days ago.

It appears that you have either a faulty thermostat control or a faulty thermostat, on the main oven. Is this appliance still under warranty?

Customer: replied 4 days ago.
I got the oven working- it was the Settings. Can I have refund of 5 please
Expert:  Tim Cooke replied 4 days ago.

Would you refund the time I’ve spent?