Welcome to JustAnswer. I would like to try to help you. I am an expert from Germany working with language translation program seems to be this regarding I ask for your understanding. Telephone service is provided automatically by the system. Just ignore it. I cannot make a phone call.
We are manufacturer independent experts who answer technical questions.
This is of course not okay and very annoying. I try to help you as much as I can.
Yes, such a mistake can be made through open doors. It is also possible that the thermostat, temperature sensor or defrosting resistor is defective.
Please carry out this procedure: switch off the appliance. Also switch off the electricity from the refrigerator. Either pull the plug out of the socket or switch off the fuse at the fuse box.
Leave it switched off for at least 3-4 hours during which time please clean the back wall. Please also check the door seal on the door, it is very clean. And after 3-4 hours switch the device on again and try it out. If it is not defective it will work.
I'm asking you to be a little patient. We've asked too many questions. That's why it sometimes takes time to answer them.
Do you have more questions? I'm waiting to hear back. Greetings Erdal