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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3351
Experience:  18+ years experience as Appliance Tech.
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Our washing machine has a brown stain on the large circular

Customer Question

Hello hello
JA: What's the brand and model of your appliance? How old is it?
Customer: our washing machine has a nasty brown stain on the large circular seal around the door. I should appreciate some advice please as to how I might clean it.
JA: How long has this been going on with your washer? What have you tried so far?
Customer: Years I’m afraid. I’ve tried white vinegar and simple elbow grease and whilst there’s a small improvement the ugly stain is still there.
JA: Anything else we should know to help you best?
Customer: not really. There’s just th3 two of us but my wife uses the machine most days.
Submitted: 11 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 11 days ago.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

I am sorry to hear you are having trouble with your appliance.

Hopefully, we can get this resolved quickly.

Use a clean dry cloth and wipe the seal as much as you can, make sure there is not gunk on the seal.

After the cleaning is done, use 2 cups of vinegar (1 in drawer and 1 in drum).

Select an empty wash cycle on its hottest setting.

Let it complete and then wait for around 1 hour before opening the door.

Clean the drain pump filter located at the bottom front of appliance and clean the drum and door seal.

This should remove the stains however, if the problem is still there you will have to replace the door seal.

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

If you have any further questions, please do not hesitate to ask!

____________________________________________________________

If you are satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated. Thank You!

Customer: replied 11 days ago.
Siemens WM14S496GB
Expert:  KevinWhiteJA replied 11 days ago.

Thanks for that.

Please try as advised and let me know how it goes.

Customer: replied 11 days ago.
Thank you for your advice but I don’t know who you are or whether I’ve been charged for this. My call was to Siemens.
Expert:  KevinWhiteJA replied 11 days ago.

You have reached JustAnswer, a paid service that matches people with questions to Professionals with answers.