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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3378
Experience:  18+ years experience as Appliance Tech.
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My tumbledryer now working probably, 899991002020,

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My tumbledryer now working probably
JA: What's the brand and model of your dryer? How old is it?
Customer: 899991002020
JA: How long has this been going on with your dryer? What have you tried so far?
Customer: 899991920202
JA: Anything else we should know to help you best?
Customer: It started yesterday half way through cycle with a very loud crind sound Grinding sound
Customer: replied 15 days ago.
Hello there it is now 14.15 pm
And I sent message at about 11am
Haven't heard anything yet from engineer will I hear today

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

I am sorry to hear you are having trouble with your appliance.

Hopefully, we can get this resolved quickly.

Please provide its make and complete model number (from the label/rating plate inside the door)

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 15 days ago.
899991902020

I cannot find anything with that number

Customer: replied 15 days ago.
Sorry 859991002020
Customer: replied 15 days ago.
859991902020

I am looking for a model number

What is the brand of the appliance and what is the model number on the label inside the door ?

Customer: replied 15 days ago.
Sorry my phone Puting another number in
Customer: replied 15 days ago.
I have given number from door of tumble dryer 859991902020
Customer: replied 15 days ago.
sorry 859991002020
Customer: replied 15 days ago.
sorry last text is right
Customer: replied 15 days ago.
Tdwsf83bep model of dryer
Customer: replied 15 days ago.
hotpot
Customer: replied 15 days ago.
hotpoint

Thanks for that.

Unplug it and remove the top off the appliance.

Then check if the belt is intact, let me know how it goes.

Customer: replied 15 days ago.
Belt is still intact

OK what kind of noise do you hear ?

If you turn the drum manually it turns freely ?

Customer: replied 15 days ago.
Its sould like the drum is loose sound to me it could bearings
And drum moves freely

OK and how old is it ?

Customer: replied 15 days ago.
About 2years old

The grinding sound usually always indicate the bearing has gone and will need replacement.

The belt is intact and the drum moves freely hence, that confirms it is the bearing.

Strange that it is 2 years because if serial number is ***** it seems to be a 5 year old appliance.

The part is not costly however, as it takes too long to repair the cost of repair is as much as a new appliance.

To be honest it will be better to buy new one then to spend around £250 on repairs.

If you have any further questions, please do not hesitate to ask!

____________________________________________________________

If you are satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated. Thank You!

Customer: replied 15 days ago.
Ok so wht do I do if best to get new one
Customer: replied 15 days ago.
I have insurance on appliance

If you have insurance then contact the Insurance service provider and get it repaired/replaced.

Customer: replied 15 days ago.
That's why I tried to do and they told me to go on line and ask for engineer to help with is you .
So I would ne where I stand and wht to do

Who is the Insurance service provider ?

Customer: replied 15 days ago.
Domestic and general
Customer: replied 15 days ago.
Called umber on paperwork***********

Alternatively,you may drop an email to them at: *****@******.***

Customer: replied 15 days ago.
Ok thank you for you help will try and sort with them

You are very welcome.

Please click on STARS (*****) from top of this page so, we can close this.

Hiya, did that help ?

The question is still open so, wanted to check if all is good ?

_____________________________________________________________________

If I have fully answered your question(s) to your satisfaction,

Please click on STARS (*****) from top of this page so, we can close this.

Customer: replied 15 days ago.
All OK thank you

You are very welcome.

Please click on STARS (*****) from top of this page so, we can close this.

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