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Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
Type Your Appliance Question Here...
Rob is online now

Hiya. I hope you are well and safe. I hope you can help

Customer Question

Hiya. I hope you are well and safe. I hope you can help please my machine is missing stitches. It's like needle not connecting with bobbin
JA: What's the brand and model of your sewing machine? How old is it?
Customer: It's a genome 525s. It is 2 years old. Thank you
JA: How long has this been going on with your sewing machine? What have you tried so far?
Customer: Since yesterday. I have done the usual opened up and removed bobbin case. 1 drop of oil. Cleaned out dust.
JA: Anything else we should know to help you best?
Customer: I dont think so. I can show you picture of stitches
Submitted: 4 days ago.
Category: Appliance
Customer: replied 4 days ago.
I just fixed my problem. It was the needle. Thank you
Expert:  Virtual-mod replied 3 days ago.

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  canuck the pro replied 3 days ago.

Hi, my name is ***** ***** I have been in the home improvement and repair field for 20 years. I will be very glad to help you today. Are you threading with the presser foot up or down? Have you replaced the needle? Is the needle seated correctly?