How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3312
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

I cannot turn off the child lock. I have a 5 ring induction

Customer Question

I cannot turn off the child lock. I have a 5 ring induction hob and I have done the usual procedures.
JA: Is your hob gas or electric? How old is it?
Customer: Electric induction, purchased it about 2.5 years ago.
JA: How long has this been going on with your hob? What have you tried so far?
Customer: happened last night. I tried pressing the P and the Bell symbols, the P and the timer and of course switching it on and off.
JA: Anything else we should know to help you best?
Customer: don’t think so.
Submitted: 6 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 6 days ago.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

I am sorry to hear you are having trouble with your appliance.

Hopefully, we can get this resolved quickly.

Please provide its complete model number

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 6 days ago.
Give me a minute
Customer: replied 6 days ago.
I can’t find the model number
Customer: replied 6 days ago.
Are you still there
Expert:  KevinWhiteJA replied 6 days ago.

OK, sorry its weekend and we are not always available.

Can you attach an image here if you are unable to find the model number ?

Customer: replied 6 days ago.
The model No. if T59FT50X0
Expert:  KevinWhiteJA replied 6 days ago.

Thanks for that.

Press and hold the TIMER button for around 10 seconds to unlock the control.

Customer: replied 6 days ago.
I tried that early on, it did nothing
Expert:  KevinWhiteJA replied 6 days ago.

OK try unlock it through Basic settings.

Please CLICK HERE and follow the instructions on page#22 of this manual.

Customer: replied 6 days ago.
Yeah, I tried that too, but I’ve just tried it again, still no joy.
Expert:  KevinWhiteJA replied 6 days ago.

The hob must be off.

1. Switch on the hob.

2. Within ten seconds, touch and hold the TIMER symbol for approximately three seconds.

Expert:  KevinWhiteJA replied 6 days ago.

Are you sure you have tried it exactly in same way ?

Expert:  KevinWhiteJA replied 6 days ago.

Leave it unplugged for around 20 minutes and then try again.

You may try to reset it to factory settings if you want.

If still it wont work then I am afraid the control is faulty and will need replacement.

If you have any further questions, please do not hesitate to ask!

____________________________________________________________

If you are satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated. Thank You!

Customer: replied 6 days ago.
I followed the instructions with the control disc in place and without. I also left it switched off at the isolator switch overnight. Nothing is working.
Customer: replied 6 days ago.
I also followed the instructions to reset it. That didn’t work either.
Expert:  KevinWhiteJA replied 6 days ago.

Yes, I understand the control board is faulty and will need replacement.

You may contact Neff and check if it is covered under 5 years warranty.

Do you have any further questions for me today ?

Expert:  KevinWhiteJA replied 6 days ago.

Hiya, did that help ?

The question is still open so, wanted to check if all is good ?