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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3317
Experience:  18+ years experience as Appliance Tech.
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I have a Zanussi 100 Lino 7kg washing machine and I cant

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I have a Zanussi 100 Lino 7kg washing machine and I cant open the door.
JA: How old is your Zanussi appliance?
Customer: Richard Beggs, 107 St. James Drive, SW17 7RP 07712 191819
JA: How long has this been going on with your Zanussi appliance? What have you tried so far?
Customer: I think its about 18 months.
JA: Anything else we should know to help you best?
Customer: It got stuck a couple of times recently. I found that pushing it in gentle meant the door would open. I have also run it on a short spin which then allowed me to open the door.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

I am sorry to hear you are having trouble with your appliance.

Hopefully, we can get this resolved quickly.

Please provide its complete model number

The £16 phone call message is automated and not sent by me.

You may not accept the automated phone call request.

Customer: replied 5 days ago.
Where is the model number located? Is it in the door housing ? If so we have a problem as I cant open the door.
Customer: replied 5 days ago.
Just checked and threes no model number visible on the back

Yes it is.

OK, can you attach an image of the control here ?

Does it have a bottom front flap that you can open and clean the drain pump filter ?

Customer: replied 5 days ago.
are you able to see the model number from the make, model and my name and address?

No, can you please let me know if you are able to attach an image of the control here ?

Does it have a bottom front flap that you can open and clean the drain pump filter ?

No, can you please let me know if you are able to attach an image of the control here ?

Does it have a bottom front flap that you can open and clean the drain pump filter ?

If you ask a follow‑up question and I do not respond immediately, it is because I am temporarily unavailable.

I promise to respond as soon as I return.

Customer: replied 5 days ago.
Hi- there is no drain flap in the front of this model

OK, leave it unplugged for around 5 minutes.

Plug it back and press and hold the START button and button towards the left of it together.

Whilst holding these buttons turn it back on.

You will see error code E .. ?? or if it does not have a display start light will flash.

Let me know the error code.

Let go off the buttons and after few minutes door lock should open as well.

Customer: replied 5 days ago.
I have just sent you a text picture of the control panel

Have not received anything yet.

Please follow the above advise and let me know how it goes.

Customer: replied 5 days ago.
OK - so I've switched off the power. I have tried to get you the picture of the control panel to you but I cant seem to get it through. The button to the left of the start button is extra rinse. It that the correct button to hold with the start button?
Customer: replied 5 days ago.
Hi - so I've done exactly what you suggested but sadly got no display error message.
Customer: replied 5 days ago.
I did check that the power was running to the machine and all is in order
Customer: replied 5 days ago.
File attached (GVL3265)
Customer: replied 5 days ago.
File attached (54V2LLQ)
Customer: replied 5 days ago.
File attached (G7GMZQ2)
Customer: replied 5 days ago.
sorry - got the attachments mixed up!
Customer: replied 5 days ago.

Sorry went away for few minutes.

Thanks for the images.

Can you turn the dial to spin and then try above advise again ?

Customer: replied 5 days ago.
Hi - that worked and I got a fault message of DF5. Will now try and open the door.
Customer: replied 5 days ago.
Just tried to open the door but no luck.
Customer: replied 5 days ago.
What is the fault telling is? Is it mechanical or electrical?
Customer: replied 5 days ago.
should I run a short programme - say a spin to see if it help?

That is not a valid error code.

You may select a drain/spin only program and see how it goes.

Customer: replied 4 days ago.
Good morning!
I did try the short run but sadly no success with the door opening. Please can you advice me again of the power on/off and buttons to push sequence to find the fault code for you. Thank you so much. Richard
Customer: replied 4 days ago.
Hi Kevin - are you seeing my messages or do i need to start again? Sorry - the washing has now been stuck in the machine for 24 hours..

Sorry just touching base, was away for few minutes.

Yes I am seeing your messages.

Please check this VIDEO

Let me know if you are able to open the door by following the instructions.

Customer: replied 4 days ago.
the trick with the string did it!!! so all sorted temporarily. any thoughts on what to do in the long term? Richard

Richard, glad it is sorted :)

The door lock is either faulty and/or something is clogged in drain pump/filter.

That is the reason it abruptly stopped and then you were not able to open the door.

You may unplug it and tip it on its side, then access the drain pump from underneath and clean it.

Also check the drain hose where it connects to house drain.

Then select a empty cycle and see how it goes.

If you have any further questions, please do not hesitate to ask!

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