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Tim Cooke
Tim Cooke,
Category: Appliance
Satisfied Customers: 1035
Experience:  Owner at Self-employed
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Just taken the tilt & slide oven door off for glass

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JA: Hi. How can I help?
Customer: Just taken the tilt & slide oven door off for glass cleaning. Cannot refit it as both bottom rollers are detached. Can you help please ?
JA: Is your oven gas or electric? How old is it?
Customer: electric approx 4 years
JA: How long has this been going on with your oven? What have you tried so far?
Customer: ? only once. Tried to refit as per manual
JA: Anything else we should know to help you best?
Customer: Don't think so

Good morning, welcome to the Technical section in JustAnswer. My name is ***** ***** I will help you today.

So that I can give you accurate guidance, please provide the make and complete model number of the oven.

If you receive a phone call offer, please ignore it - these are system generated and outside my control. My understanding is that you won't be charged if there's no phone call.

Customer: replied 6 days ago.
Neff B47CR32.)B
Customer: replied 6 days ago.
Sorry that should be B47cr321.OB
Customer: replied 6 days ago.
Cannot type today !!!! B47CR32.OB

OK :-)

Bear with me and I'll come back to you soon. I'm just on a phone call.

Customer: replied 6 days ago.
Are you there ?

I'm back now - as I said, I was on a phone call.

The best way to explain how to remount the door is a video. Give my just a few minutes and I'll send you a link.

Also, it's useful if you have the manual for your oven. Do you have it, or shall I send you a link to that?

Customer: replied 6 days ago.
If have watched the You Tube videos but none seem to explain how to refit the bottom rollers and yes I do have the manual and followed the removal instructions.

OK. Have you watched the following video?

Customer: replied 6 days ago.
Similar problem but the rollers are actually out of the rail guide

Could you attach a photo showing the situation that you're facing?

Tim Cooke and 2 other Appliance Specialists are ready to help you
Customer: replied 6 days ago.
Think I have got it sorted. Thanks for your help

You're welcome. I'm glad to heat that you've done it :-)

Thank you for your kind bonus :-)