Thanks for that Cathy, by looking at the FD number it is 14 years old appliance.
If you can unplug it and remove the top off the appliance.
Then check this VIDEO and clean the detergent dispenser and all hoses attached to it.
After the cleaning is done, reconnect everything and plug it back.
Then use 2 cups of vinegar (1 in drawer and 1 in drum) or you may CLICK HERE to buy the recommended descaler.
Select an empty wash cycle on its hottest setting.
Let it complete and then wait for around 1 hour before opening the door.
Unplug it again and then clean the drain pump filter located at the bottom front of appliance and clean the drum and door seal.
Let this complete then, leave it unplugged few hours this time with door open.
The problem should now be resolved.
Let me know how it goes.
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