How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3335
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

I have a Hotpoint washung machine, it is a WD72s from 2002,

This answer was rated:

hello...I have a Hotpoint washung machine
JA: Do you know the model of your Hotpoint appliance? How old is it?
Customer: it is a WD72s from 2002
JA: How long has this been going on with your Hotpoint appliance? What have you tried so far?
Customer: it has just finished a no 13 drying synthetics which took a loner time than usual and now I cant open the door. Any ideas?
JA: Anything else we should know to help you best?
Customer: not really...never happened before


Welcome to Justanswer … my name is ***** ***** I will help you today!

I am sorry to hear you are having trouble with your appliance.

Hopefully, we can get this resolved quickly.

Please leave it unplugged for around 30 minutes then try to open the door.

If after 30 minutes it won't open check this VIDEO to open the door.

Please let me know how it goes.

The £16 phone call message is automated and not sent by me.

You may not accept the automated phone call request.

If you have any further questions, please do not hesitate to ask!


My goal is to give you the best experience possible!

I hope I have earned a 5 star rating today.

Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave JA today.

If you need more assistance, please use the reply box below and let me know.

It has been my pleasure to assist you!

KevinWhiteJA and 2 other Appliance Specialists are ready to help you