Welcome to Justanswer … my name is ***** ***** I will help you today!
I am sorry to hear you are having trouble with your appliance.
Hopefully, we can get this resolved quickly.
Please leave it unplugged for around 30 minutes then try to open the door.
If after 30 minutes it won't open check this VIDEO to open the door.
Please let me know how it goes.
The £16 phone call message is automated and not sent by me.
You may not accept the automated phone call request.
If you have any further questions, please do not hesitate to ask!
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It has been my pleasure to assist you!