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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3350
Experience:  18+ years experience as Appliance Tech.
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My washing machine will not let me open the door. It has

This answer was rated:

Hi, my washing machine will not let me open the door. It has completed its cycle and says"end" but will not release the lock. I've left it off overnight but it is still locked this morning 😣
JA: Is your washer top or front loading? How old is it?
Customer: Front loading, only 3-4 years old, I think.
JA: How long has this been going on with your washer? What have you tried so far?
Customer: Only since last night - it has washing in it. I've tried moving the dial to every programme but they all say 'End' - I was going to put it through a spin, to try and reset it.
JA: Anything else we should know to help you best?
Customer: I don't know

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

I am sorry to hear you are having trouble with your appliance.

Hopefully, we can get this resolved quickly.

Please provide its complete model number

The £16 phone call message is automated and not sent by me.

You may not accept the automated phone call request.

Customer: replied 8 days ago.
What £16 call message!?

Please provide its complete model number or if you do not have the model an image of the control will help.

The £16 phone call message is automated and not sent by me so please ignore it.

Customer: replied 8 days ago.
VarioPerfect serie 4
Customer: replied 8 days ago.
Bosch
Customer: replied 8 days ago.
Eco silence Drive
Customer: replied 8 days ago.
File attached (MZ1S465)

OK that is type of appliance and not the model number.

Please try this:

Unplug it and remove the service flap located at the bottom front of the appliance.

Then drain water from the hose and open the drain pump filter, clean it completely

Make sure it is not clogged.

You will see a black pull tab towards the right of this filter, pull it to open the door.

Then reconnect everything and plug it back.

Select a spin/drain program and let me know how it goes.

Customer: replied 8 days ago.
Ok, will give that a go

OK, please let me know how it goes.

This should solve the issue.

If you have any further questions, please do not hesitate to ask!

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My goal is to give you the best experience possible!

I hope I have earned a 5 star rating today.

Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave JA today.

If you need more assistance, please use the reply box below and let me know.

It has been my pleasure to assist you!

Customer: replied 8 days ago.
Hi, well - initial problem solved, thank you ��. However, now ? an electronic issue....
In a mixed load the usual timing is 1:03, and I always use the eco setting. However, the screen is showing 45 mins regardless of which programme I select!
Customer: replied 8 days ago.
File attached (4T3QTPV)

You are very welcome.

The control lock is turned on, to unlock the control press and hold the RPM and FINISH IN buttons together for around 5 seconds.

Please let me know how it goes.

Customer: replied 8 days ago.
Magic, THANK YOU ��

Glad it is sorted :)

You are very welcome.

Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave JA today.

KevinWhiteJA and other Appliance Specialists are ready to help you