Appliance Repair Questions? Ask a Technician for Answers ASAP
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I am sorry to hear you are having trouble with your appliance.
Hopefully, we can get this resolved quickly.
Please provide its complete model number
The £16 phone call message is automated and not sent by me.
You may not accept the automated phone call request.
Please provide its complete model number or if you do not have the model an image of the control will help.
The £16 phone call message is automated and not sent by me so please ignore it.
OK that is type of appliance and not the model number.
Please try this:
Unplug it and remove the service flap located at the bottom front of the appliance.
Then drain water from the hose and open the drain pump filter, clean it completely
Make sure it is not clogged.
You will see a black pull tab towards the right of this filter, pull it to open the door.
Then reconnect everything and plug it back.
Select a spin/drain program and let me know how it goes.
OK, please let me know how it goes.
This should solve the issue.
If you have any further questions, please do not hesitate to ask!
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The control lock is turned on, to unlock the control press and hold the RPM and FINISH IN buttons together for around 5 seconds.
Please let me know how it goes.
Glad it is sorted :)