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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3312
Experience:  18+ years experience as Appliance Tech.
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My TZA 6016 FF freezer has stopped freezing yesterday - same

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Hi. My TZA 6016 FF freezer has stopped freezing yesterday - same issue that you were trying to help with 5 years ago - did you resolve it last time?

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

I am sorry to hear you are having trouble with your appliance.

Hopefully, we can get this resolved quickly.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor(thermostat/thermal fuse); or if you cannot test it yourself then get a refrigerator engineer to test/replace defrost thermostat etc, the issue should be resolved.

The £16 phone call message is automated and not sent by me.

You may not accept the automated phone call request.

If you have any further questions, please do not hesitate to ask!

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My goal is to give you the best experience possible!

I hope I have earned a 5 star rating today.

Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave JA today.

If you need more assistance, please use the reply box below and let me know.

It has been my pleasure to assist you!

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 3 days ago.
Thanks, ***** ***** the instructions posted before and left it for 24 hours. How do you test the temp sensor? I have a multimeter, but don’t know where to look?

You are welcome.

OK, the part is available HERE for £14 + repair charges.

It is not an easy replacement in this model hence, i recommended engineer visit.

Please check this VIDEO to get an idea on how its done.

If you have any further questions, please do not hesitate to ask!

Thank you.

Customer: replied 3 days ago.
Thanks, I’m assuming you’re not local to Reigate?

I am afraid we do not provide home repairs.

You may contact Beko and book repair.

Customer: replied 3 days ago.
Nae bother - thanks :)

You are very welcome.

Cheers.