Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer. I would like to try to help you. I am an expert from Germany working with language translation program seems to be this regarding I ask for your understanding. Telephone service is provided automatically by the system. Just ignore it. I cannot make a phone call.
We are manufacturer independent experts who answer technical questions.
This is of course not okay and very annoying. I try to help you as much as I can.
Can you tell me the make and model number of the device? To help you better I need the make and model.
If this is a clogging fault, it is possible that the drain hose of a new appliance is still plugged. Did you remove these plugs before you installed it? It is also possible that the drain hose that goes to the drain pipe was not installed correctly.
I also ask you a little bit of patience. We have too many questions. That's why it sometimes takes time until we answer them.
Do you have more questions? Please answer me. Since the question remains open as long as you communicate with me and complete it. I am waiting to hear back. Greeting Erdal
It is described in the supplied assembly instructions how the hose must be installed. Most of the time it has to go from the bottom to the drain pipe and then climb up.
Did you have the unit installed or did you install it yourself?
Okay then I recommend you immediately call the store where you bought it and complain about it. Either the drain hose has been misplaced or the drain hose has a plug. You can't use it incorrectly, so you may get this error message. Do you have any further questions? Can I help you further?
There can be several reasons for this error message. Either the pump is defective. It is also possible that the cable connection is faulty. It is also possible that the drain hose is not laid correctly. It is also possible that the drain hose is blocked. Therefore I wrote to you that you should call the store where you bought it and had it installed. You texted me that the unit was new, right?
Yeah okay then like I said call the store and complain is. They will have to send you a technician or give you a free replacement. It is not okay that the device causes such a failure immediately. You can't misuse it.
All right, well, good luck with that. I can always write another note. I'm at your disposal.