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James, Handyman
Category: Appliance
Satisfied Customers: 8524
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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Kenwood ksbsdix16 american fridge freezer. E6 ERROR ON

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Kenwood ksbsdix16 american fridge freezer. E6 ERROR ON FREEZER SIDE. Freezer wont make ice. Had a new control board last week but hasn't solved the issue like was expected.
JA: Do you know the model of your Kenwood fridge?
Customer: yes its the start of my last message 🤦🏻‍♂️ ksbsdix16
JA: How long has this been going on with your Kenwood refrigerator? What have you tried so far?
Customer: are you reading my messages?
JA: Anything else we should know to help you best?
Customer: No just help

Hi, thank you for choosing Just Answer, my name is***** know these type of appliance issues can be frustrating, we will get this answered for you

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Messages are fine
Customer: replied 1 year ago.
Customer: replied 1 year ago.
Customer: replied 1 year ago.
Customer: replied 1 year ago.
File attached (1TPT4QS)
Customer: replied 1 year ago.

Hello it appears there was a technical issue and you haven't got my messages at lunch time.

E6 often relates to a temp issue, what temp are your fridge and freezer running at?

Customer: replied 1 year ago.
16 freezer and 4 fridge

When the engineer changes the PCB did they check the temp probe in the freezer and remove the rear interior panel of the freezer?

Customer: replied 1 year ago.
Checked the temps yes but didn't remove anything inside the freezer.

I think you might have an issue with the NTC (temp sensor) or the defrost element, both sit behind the rear wall of the freezer.

These are things they should have checked with a multi meter before changing the board.

Customer: replied 1 year ago.
He did have a multi meter but only checked round the back of the fridge/freezer not inside?
Customer: replied 1 year ago.
will this be the cause of the ice maker not filling with water and make ice?

Yes, the appliance is likley not cooling sufficiently or at least causing the cold air to circulate properly. As ice is only formed once the appliance deems it cold enough for cubes to form.

Customer: replied 1 year ago.
can the NTC or defrost element be fixed or do I just get them replaced?

These are parts you would replace if at fault, its unlikely to be both (one or other).

Customer: replied 1 year ago.
Ok but once this E6 message has been sorted will this freezer start making ice? Its the only reason we bought the kenwood model its now 3 years old and costing money.

Kenwood are a budget range like Beko, but shouldnt fail this early on.

Once the E6 is resolved the appliance should start making ice.

James and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Thank you for your honest advice and helping with my problem