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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3509
Experience:  18+ years experience as Appliance Tech.
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My washing machine stops on some loads then when you press

This answer was rated:

Hi my washing machine stops on some loads then when you press start again it jumps back 2 mins and continues the load. This is happening more frequent now
JA: Is your washer top or front loading? How old is it?
Customer: Front loading it’s only about 4/5 years old
JA: How long has this been going on with your washer? What have you tried so far?
Customer: about 2 weeks now. I’ve cleaned it out with bleach in the drum & also bought a cleaning bottle that I put in the drawer
JA: Anything else we should know to help you best?
Customer: Today I put on a mini wash which is 30 mins it stopped on 9 and it took a couple of times of me hitting the start button to get it going again


Welcome to Justanswer … my name is ***** ***** I will help you today!

I am sorry to hear you are having trouble with your appliance.

Hopefully, we can get this resolved quickly.

Please provide its make and complete model number (from the label/rating plate inside the door)

Please ignore the £16 phone call message as it is automated and not sent by me.

Customer: replied 8 days ago.
Zanuzzi ZWH 7122 J

Thank you for the model number.

Lets see if we can get an error code out of this appliance.

With the dial on spin, press and hold the START button and button towards the left of it together.

Keep them held in and after a few seconds you will see E .. ??

Please let me know the error code.

Customer: replied 8 days ago.
That’s the extra rinse button ??

Yes ?

Customer: replied 8 days ago.

E21 is drain flow error.

You will have to unplug it and clean the drain pump filter.

Then check the drain hose and make sure it is not clogged.

After this is done, tip the appliance against the wall.

Then access the drain pump from underneath.

Remove the hoses attached to the pump, specially the one that connects pump to drum.

Clean it and make sure nothing is clogged.

Then reconnect everything and plug it back.

It should work, please let me know how it goes.

If you have any further questions, please do not hesitate to ask!

Customer: replied 8 days ago.
Ok thank You

You're welcome.


KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 7 days ago.
This worked thanks Kevin