Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to Justanswer … my name is ***** ***** I will help you today!
I am sorry to hear you are having trouble with your appliance.
Hopefully, we can get this resolved quickly.
Please provide its make and complete model number (from the label/rating plate inside the door)
Please ignore the £16 phone call message as it is automated and not sent by me.
Thank you for the model number.
Lets see if we can get an error code out of this appliance.
With the dial on spin, press and hold the START button and button towards the left of it together.
Keep them held in and after a few seconds you will see E .. ??
Please let me know the error code.
E21 is drain flow error.
You will have to unplug it and clean the drain pump filter.
Then check the drain hose and make sure it is not clogged.
After this is done, tip the appliance against the wall.
Then access the drain pump from underneath.
Remove the hoses attached to the pump, specially the one that connects pump to drum.
Clean it and make sure nothing is clogged.
Then reconnect everything and plug it back.
It should work, please let me know how it goes.
If you have any further questions, please do not hesitate to ask!