Appliance Repair Questions? Ask a Technician for Answers ASAP
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I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that must be.
Have you seen any error codes or flashing lights ?
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Without the information requested in my first/previous response, I can only give you a general answer, but I hope this helps.
This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.
Please try this:
Leave it unplugged and empty with door open for around 24-36 hours.
Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.
The problem should be resolved.
However, if the issue appears again then the problem is with defrost operation.
You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.
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