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Paddy, Handyman
Category: Appliance
Satisfied Customers: 117
Experience:  Experienced Landlord
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Why isn't the dirty water container not filling up, 2yrs old

Customer Question

why isn't the dirty water container not filling up
JA: What's the brand and model of your appliance? How old is it?
Customer: 2yrs old Vax platinum power max carpet cleaner model ECB1SPV1 model 111.391.621.301.031.900.395 EC
JA: Do you know the model of your Max carpet cleaner?
Customer: Yes isn't it ECB1SPV1
JA: How long has this been going on with your Max carpet cleaner? What have you tried so far?
Customer: just last night
JA: Anything else we should know to help you best?
Customer: No just the dirty water isn't getting through
Submitted: 12 days ago.
Category: Appliance
Expert:  Virtual-mod replied 11 days ago.

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  AlinaK-admin replied 10 days ago.
I apologise as we have not yet been able to find a Professional to assist you. Do you wish for me to continue to search for someone to assist you or would you like for us to close your question at this time?
Thank you for your patience,
Expert:  Paddy replied 7 days ago.

Hi - Welcome to JustAnswer, I'm Paddy and I will be your technician.

There a number of reasons why your vax is not collecting the dirty water blockages & poor seals preventing vacuum are included, hopefully the following will resolve your issue.

  1. Try check the dirty water canister float, If it is stuck in the up position the machine will not suck up dirty water
  2. Check the gasket under the dirty water tank, the gasket/seal is dirty or /broken you won't have good suction
  3. Check along the front of the suction head for blockages
  4. Clean the tank filter

I hope this helps.