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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3828
Experience:  18+ years experience as Appliance Tech.
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My Beko fridge ices up at the back Within a day even when

Customer Question

My Beko fridge ices up at the back Within a day even when thermostat is on 1. Model
JA: Do you know the model of your Beko fridge?
Customer: model TLS480 class SN Tupe 1 serial number(###) ###-####JA: How long has this been going on with your Beko refrigerator? What have you tried so far?
Customer: About 2 months. I just de ice it every 2 days.
JA: Anything else we should know to help you best?
Customer: no, just tell me what to do please
Submitted: 6 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 6 days ago.

Good morning,

Welcome to JustAnswer.com.

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

If the door seal is fine then this indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

I am glad, I could help.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!

Customer: replied 6 days ago.
Thank you. Not helpful. I have already asked for refund and cancellation of the original £5 and the subsequent £30 per month. Please confirm cancellation.
Expert:  KevinWhiteJA replied 6 days ago.

Without trying you are saying not helpful, for refund please contact customer support.

Good Luck.