Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation programme and would be very grateful for your understanding. The telephone service is provided automatically by the system, you only need to accept it when you need it. Unfortunately I cannot make a phone call, but if you wish - another expert could do it for you. I will try to help you as much as possible via chat.
I am sorry you have been confronted with this problem!
Can you describe to me which symbols on the control panel and display are also illuminated? You can also send me a photo of them. Photos can be found below the right side of the text box with attachments.
Please do not hesitate to continue this topic if you have further questions. I would be very happy to help you!
With kind regards,Erdal
If you have further questions, please do not hesitate to ask them!My goal is to offer you the best possible experience!
If you need further assistance, please use the answer box below and let me know. It has been a pleasure to be of service to you!
Okay, that's what they had written in their first message. But I had asked you which other symbols shone?
Okay on the display everything looks fine. It does not look like an error message. It is possible that the door contact switch does not react anymore. Please open and close the door several times and then press and hold it down once more and try to start its programme.
Does the door still not react?
Yes, it is possible that the door closes well but if the door contact switch does not work then it is unfortunately defective. It is not an error message but a defect. You have to have it checked by a professional. Have the contact switches measured electrically and replaced if necessary.
The star means that you have saved a programme. Press the symbol again for at least 3-5 seconds to deactivate the programme.
You are welcome to book a telephone premium service which is connected with costs or you can call Bosch yourself. As you wish. I can't make a phone call You have to book the Premium Service and as soon as an expert answers your phone request you can continue.