Appliance Repair Questions? Ask a Technician for Answers ASAP
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I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that must be.
Is it same of both washer and dryer ?
Have you seen any error codes/flashing lights ?
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If you want phone support, please let me know and another expert may pick it up.
Without the information requested in my first/previous response, I can only give you a general answer, but I hope this helps.
This indicates an issue with the belt and/or motor.
You may unplug it and pull it out then remove the top off the appliance.
Check if the belt is intact and not snapped/worn out.
If belt is fine, I am afraid the motor is faulty and will need replacement.
If you simply want more information, feel free to reply and let me know - I am here to help you to your satisfaction.
I am glad, I could help.
If you have any further questions, please do not hesitate to ask!
I hope you have a good night.
It has been my pleasure to assist you!