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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3860
Experience:  18+ years experience as Appliance Tech.
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I have an old 5+ years side by side fridge freezer. The

Customer Question

I have an old 5+ years side by side fridge freezer. The display/controls have recently started to malfunction. So far this has been cured by switching off and leaving for several hours before switching back on.
JA: What device has a bad screen?
Customer: .Is it possible to replace the control circuits
JA: What's the brand and model of your product?
Customer: Samsung American style side by side fridge freezer.
JA: What have you tried so far with your Samsung product?
Customer: Turning power on and off
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: do not think so
Submitted: 15 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 15 days ago.

Good afternoon,

Welcome to JustAnswer.com.

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

I am glad, I could help.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!