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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3830
Experience:  18+ years experience as Appliance Tech.
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Zan washer zwf91483wh I am trying to wash some woollens but

Customer Question

zan washer zwf91483wh I am trying to wash some woollens but the machine has already shrunk some of them on a woollens wash I have noticed a * symbol in the temperature column, what does this symbol mean
JA: Is your washer top or front loading? How old is it?
Customer: front less than 6 months o;d
JA: What have you tried so far with your washer?
Customer: most washes 30 at 30, myhusband uses delicate wash and he uses a hotter wash for towels i used the woollens wash for my wool jumpers and they have all been damaged
JA: Anything else we should know to help you best?
Customer: imy old washer had a cold wash and this meant it washed in cold water which was perfect for woollens what can i do? i don't want to hand wash them
Submitted: 8 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 8 days ago.

Good afternoon,

Welcome to

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

Have you seen any error codes or flashing lights ?

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

Expert:  KevinWhiteJA replied 6 days ago.

Good evening,

Without the information requested in my first/previous response, I can only give you a general answer, but I hope this helps.

You can select a woolen cold wash as well on the appliance.

If you select it on hot temperature it will of course shrink the woolens.

Please CLICK HERE to download its USER MANUAL.

If you simply want more information, feel free to reply and let me know - I am here to help you to your satisfaction.

I am glad, I could help.

If you have any further questions, please do not hesitate to ask!

I hope you have a good night.

It has been my pleasure to assist you!