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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3830
Experience:  18+ years experience as Appliance Tech.
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Where can I get Siemens spare part for oven, to hold up the

Customer Question

Where can I get Siemens spare part for oven, to hold up the trays inside the oven
JA: Is your Siemens oven gas or electric? How old is it?
Customer: Electric, 2 years
JA: How long has this been going on with your Siemens oven? What have you tried so far?
Customer: The metal piece inside the oven to hold up the trays has been accidently thrown away so we nee a replacement
JA: Anything else we should know to help you best?
Customer: Yes, where can I get hold of 2 of those metal brackets
Submitted: 7 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 7 days ago.

Good afternoon,

Welcome to JustAnswer.com

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

Please provide its complete model number (from the label/rating plate inside the door)

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

Customer: replied 7 days ago.
Hi just realised its the back brackets rather then the slightly smaller fron ones. Thanks
Expert:  KevinWhiteJA replied 7 days ago.

OK, Please provide its complete model number (from the label/rating plate inside the door) so I can assist you.

Customer: replied 7 days ago.
I meant front ones
Expert:  KevinWhiteJA replied 7 days ago.

I got it, do you have the E nr ?

Customer: replied 7 days ago.
Model number is ***** It's a oven and microwave and we are after 2 back brackets to hold the trays up. Thanks
Expert:  KevinWhiteJA replied 7 days ago.

Thank you for the model number.

Please CLICK HERE to order the parts.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!

Customer: replied 7 days ago.
There are two slightly different brackets in the oven. The brackets at the back are different to the brackets at the front. It it two of the brackets at the back that I want. Can I see a picture of both so I know I am ordering the correct on. thank you
Expert:  KevinWhiteJA replied 7 days ago.

You will have to contact parts manufacturer to see if they have picture.

Customer: replied 7 days ago.
Can you give me a website or email for the parts manufacturer, as I have tried Siemens but didn't get anywhere. At the same time what is the difference between the 2 brackets you send to us apart from the price
Expert:  KevinWhiteJA replied 7 days ago.

If you click on the above URL that I have sent it shows two brackets, you may order the one thats available for £17.

You may contact Siemens at 0344(###) ###-####to order the parts.

Customer: replied 7 days ago.
I'm confused - you have given me a link to two brackets one for £9.85 and £17.60, which one is the back bracket?
Expert:  KevinWhiteJA replied 7 days ago.

The one that is available for £17.60.

Customer: replied 7 days ago.
Okay, thanks for that. Can we order 2 of those brackets from you or do we have to go to somebody else.
Expert:  KevinWhiteJA replied 7 days ago.

I am afraid we do not supply parts, you may order it from the above URL in your required quantity.