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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3876
Experience:  18+ years experience as Appliance Tech.
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I have a four year old neff fridge freezer, K8345XO. Both

Customer Question

Hi,
JA: Hi. How can I help?
Customer: I have a four year old neff fridge freezer, K8345XO.
JA: How long has this been going on with your Neff refrigerator? What have you tried so far?
Customer: Both temperature lights are flashing, and neither the fridge of freezer is going to the correct temperature. The alarm is flashing. I’ve changed the fused wall socket, and there was no difference. I’ve tried running an extension lead to different socket on a different house circuit. I can hear that the motors are working it neither fridge nor freezer is at the correct temperature.
JA: Anything else we should know to help you best?
Customer: there have been no other issues with the appliance in the last four years.
Submitted: 19 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 19 days ago.

Good afternoon,

Welcome to JustAnswer.com.

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

This indicates temperature issue and/or an air flow problem.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

I am glad, I could help.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!