How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3837
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

There is a leak from the water dispenser on model

Customer Question

There is a leak from the water dispenser on model S760-10CMX-2
JA: When you try to get water, do you hear any humming or buzzing?
Customer: No
JA: How long has this been going on with your water dispenser? What have you tried so far?
Customer: This has been going on for a while and tried cleaning the place where the water comes out of but to no avail
JA: Anything else we should know to help you best?
Customer: such as?
Submitted: 8 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 8 days ago.

Good afternoon,

Welcome to JustAnswer.com.

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

This indicates issue with the water line between the components located inside the refrigerator.

This line can crack or become faulty hence, the water leaks.

You will have to get it replaced.

However, you may try this before replacement:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back and wait for another 4-8 hours.

Please let me know how it goes.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

I am glad, I could help.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!

Customer: replied 8 days ago.
I don't know what to make of the advice until I try it?
Expert:  KevinWhiteJA replied 8 days ago.

Sure, please try it and let me know how it goes.