How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Erdal Zal Your Own Question
Erdal Zal
Erdal Zal,
Category: Appliance
Satisfied Customers: 2824
Type Your Appliance Question Here...
Erdal Zal is online now

I have problem with washing machine hot point it’s show f12

Customer Question

Hi I have problem with washing machine hot point it’s show f12 code
JA: What happened just before your washer displayed this message?
Customer: It was a sox in pump system so I took it off and belt fall down
JA: How long has this been going on with your washer? What have you tried so far?
Customer: I’m checking cables conetions
JA: Anything else we should know to help you best?
Customer: I that’s all
Submitted: 7 days ago.
Category: Appliance
Expert:  Erdal Zal replied 7 days ago.

Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation programme and would be very grateful for your understanding. The telephone service is provided automatically by the system, you only need to accept it when you need it. Unfortunately I cannot make a phone call, but if you wish - another expert could do it for you. I will try to help you as much as possible via chat.

I am sorry you have been confronted with this problem!

This error message means that there is too much or too little water in the washing machine. What happens when you start a spin and drain programme?

Please do not hesitate to continue this topic if you have any further questions. I would be very happy to help you!

With kind regards,

Expert:  Erdal Zal replied 7 days ago.

If you have further questions, please do not hesitate to ask them!
My goal is to offer you the best possible experience!

If you need further assistance, please use the answer box below and let me know. It has been a pleasure to be of service to you!

Customer: replied 7 days ago.
The f12 code is on all time ,I can’t turn on washing
Expert:  Erdal Zal replied 7 days ago.

I am really very sorry but then either the control board is defective or the level switch for the water inlet is defective. Normally the washing machine must start with the programme spin and drain can also start with this error. I think it is more likely that the control board or the level switch is defective. It is also not an error that you can reset. It must be checked and replaced by a professional. It is an electrical fault.

Customer: replied 7 days ago.
Ok thank you
Expert:  Erdal Zal replied 7 days ago.

I wish you every success. But you can still send me a message at any time. I would like to help you further. I am at your disposal.