Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation programme and would be very grateful for your understanding. The telephone service is provided automatically by the system, you only need to accept it when you need it. Unfortunately I cannot make a phone call, but if you wish - another expert could do it for you. I will try to help you as much as possible via chat.
I am sorry you have been confronted with this problem!
First of all, can you describe to me what kind of fault you have with the device? And then please write me what I have already done with the expert? What did you try to solve?
Please do not hesitate to continue this topic if you have any further questions. I would be very happy to help you!
With kind regards,Erdal
If you have further questions, please do not hesitate to ask them!My goal is to offer you the best possible experience!
If you need further assistance, please use the answer box below and let me know. It has been a pleasure to be of service to you!
Okay we write me then please which symbols light up everything in the control panel or display. As soon as you switch on which symbols light up?
Okay then it is possible that the door contact switch does not react properly. Open and close the door several times and then press the door closed once and hold the door pressed and try again to start a programme. What happens then?
In order to find out exactly what it is, let's do this again. As soon as you start a programme, will the door be locked or not? Or does the door remain unlocked so that you can still open it?
Okay if the door is closed then normally the pump should start working downstairs. Do you also hear the pump working in the bottom right?
Okay if the pump does not start then we have found the original cause. Either the pump or the door contact switch is not working properly anymore and needs to be replaced. Unfortunately it is not a fault but a defect. Both things have to be checked professionally and replaced if necessary.
You can decide for yourself if you want to have it repaired or not. If the door contact switch or pump is faulty the repair will cost between 100-150 pounds depending on the service company. Of course it is not profitable to repair the unit because of its age. Other parts of the unit may also break in the near future. I would rather recommend you to invest your money in a newer device.
Can I still help you? I am at your disposal. I want you to be satisfied with me.
Has the water flowed sufficiently pure in the device? If you look inside the door, up to where can you see that the water has flowed in approximately? If there is not enough water in the appliance it may not start. Try to start another programme again, for example Spin and drain.
ok good luck.
Okay then the engine is not in order. In this case the motor must be professionally checked and controlled.
It can also cost between 80-200 pounds depending on the service company. If only the carbon brushes on the motor are faulty the repair would cost 80 pounds.