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canuck the pro
canuck the pro, Plumber
Category: Appliance
Satisfied Customers: 7733
Experience:  Plumber
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My hotpoint freezer has had power cut and won't reset. Model

Customer Question

Hi my hotpoint freezer has had power cut and won't reset.
JA: Do you know the model of your Hotpoint freezer? How old is it?
Customer: Model fzfm171
JA: How long has this been going on with your Hotpoint freezer? What have you tried so far?
Customer: Reset procedure done yesterday.
JA: Anything else we should know to help you best?
Customer: Both lights flashing and won't reset
Submitted: 8 days ago.
Category: Appliance
Customer: replied 8 days ago.
There is a motor sound after a while on reset but lights remain flashing
Customer: replied 7 days ago.
Have to leave it for now.Thanks
Expert:  Virtual-mod replied 7 days ago.

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  canuck the pro replied 5 days ago.

Hi, my name is ***** ***** I have been in the home improvement and repair field for 20 years. I will be very glad to help you today.

Expert:  canuck the pro replied 5 days ago.

If you unplug it for a few minutes that very well may reset the board although the control board may have been shorted from power surge and have to be reset.

Customer: replied 5 days ago.
Fault was found hence conversation was aborted.