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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3830
Experience:  18+ years experience as Appliance Tech.
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Our Samsung dryer does not work when I switch it on. The

Customer Question

Our Samsung dryer does not work when I switch it on. The drum won’t spin and it won’t start drying thanks
JA: How old is your Samsung dryer? Is the door switch working properly?
Customer: it is less than a year old. The door does seems to click shut ok. its makes a low drone noise when I click start but nothing happens
JA: How long has this been going on with your Samsung dryer? What have you tried so far?
Customer: a week. I have switched it on and off at plug. Checked all water empty and the fluff has been cleaned out
JA: Anything else we should know to help you best?
Customer: i think that’s it thanks
Submitted: 6 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 6 days ago.

Good afternoon,

Welcome to JustAnswer.com

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

Please provide its complete model number (from the label/rating plate inside the door)

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

Customer: replied 6 days ago.
DV80M50133XEU
Customer: replied 6 days ago.
Is that the right number
Expert:  KevinWhiteJA replied 6 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 6 days ago.

In the meantime please tell me if you have seen any error codes or symbols on the control ?

Customer: replied 6 days ago.
No error codes. The lights come on but when i press the start button nothing happens, the drum does t start up
Customer: replied 6 days ago.
There is a red flashing light, like a grid
Customer: replied 6 days ago.
When I turn the machine on
Expert:  KevinWhiteJA replied 6 days ago.

OK, can you attach an image of that flashing light here ?

Customer: replied 6 days ago.
But it goes off quitequicmly
Customer: replied 6 days ago.
Hi r u still there?
Expert:  KevinWhiteJA replied 6 days ago.

Yes, please give me few minutes.

I am checking its schematics.

Expert:  KevinWhiteJA replied 6 days ago.

Please try this:

Press and hold the Wrinkle Prevent, Dry Level and Time buttons together for around 10 seconds.

Then press and hold down power button and when it starts to flash let go off the buttons.

Then turn it off and turn it back on to reset.

Please let me know how it goes.

Customer: replied 6 days ago.
It’s not working but it’s now making no sound when I try and start it
Customer: replied 6 days ago.
Sorry now itis making the sound when u turn it on but nothing happens
Expert:  KevinWhiteJA replied 6 days ago.

OK and everything including the condenser and filter is clean ?

Customer: replied 6 days ago.
Customer: replied 6 days ago.
The drawer on the bottom left, do I need to clean that?
Customer: replied 6 days ago.
It looks a bit blocked up inside but I can’t see how to clean it
Expert:  KevinWhiteJA replied 6 days ago.

Yes of course.

Expert:  KevinWhiteJA replied 6 days ago.

Please click here to download its User Manual.

You will find the steps on cleaning from page#45 onward.

I believe cleaning should solve the issue.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!

Customer: replied 6 days ago.
I’ve cleaned it and it’s still not working
Expert:  KevinWhiteJA replied 6 days ago.

OK and you have removed the inner cover to clean it ?

Expert:  KevinWhiteJA replied 6 days ago.

I am glad, I could help.

If you have any further questions, please do not hesitate to ask!

Good Luck.