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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3855
Experience:  18+ years experience as Appliance Tech.
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The dishwasher is covering everything in salt and the need

Customer Question

The dishwasher is covering everything in salt and the need more salt light is on
JA: What happened just before the light on your dishwasher came on?
Customer: It ran a full cycle
JA: How long has this been going on with your dishwasher? What have you tried so far?
Customer: we topped up the salt yesterday and ran it overnight as usual
JA: Anything else we should know to help you best?
Customer: It is a Neff, about 10 years old
Submitted: 12 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 12 days ago.

Good afternoon,

Welcome to JustAnswer.com

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

Please provide its complete model number (from the label/rating plate inside the door)

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

Customer: replied 12 days ago.
Model No: S54E53X0GB/10 Type: S15J1F We have just run it on rinse which has got rid of the salt on the glasses, but the salt light is still on.
Expert:  KevinWhiteJA replied 12 days ago.

Thank you for the model number.

You may try a empty cycle on its hottest setting.

After that is done, try another program and problem should be resolved.

Please let me know how it goes.

I am glad, I could help.

If you have any further questions, please do not hesitate to ask!

I hope you have a good evening.

It has been my pleasure to assist you!