How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3830
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My Siemens fridge/freezer - freezer section is fine, but the

Customer Question

Hello, my Siemens fridge/freezer - freezer section is fine, but the fridge section is not cooling. The light is on - but the temperature gauge just keeps flashing. There's no condensation/frost/blockages that I can see anywhere.
JA: Do you know the model of your Siemens fridge? How old is it?
Customer: It is old - more than 15 years. The back of the brochure reads Family Line -###-##-####JA: How long has this been going on with your Siemens refrigerator? What have you tried so far?
Customer: my tenants just reported it. I switched off the appliance for a minute, then switched it back on.
JA: Anything else we should know to help you best?
Customer: not that I am aware of
Submitted: 6 days ago.
Category: Appliance
Customer: replied 6 days ago.
FD8206. I also have an E/NR if helpful
Customer: replied 6 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 6 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 6 days ago.
I am just waiting for a phone call back please
Expert:  KevinWhiteJA replied 6 days ago.

Good evening,

Welcome to JustAnswer.com.

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

I am glad, I could help.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!

Customer: replied 6 days ago.
thank you
Expert:  KevinWhiteJA replied 6 days ago.

I am glad, I could help.

You're welcome.

Good Luck.