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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3855
Experience:  18+ years experience as Appliance Tech.
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My samsung side by side freezer, model RS7667FHCBC, freezer

Customer Question

My samsung side by side freezer, model RS7667FHCBC , freezer is not freezing, temperature is warming up even with power freeze selected. Fridge however is cooling fine. Consequently ice maker etc is not working. Anything i can do?
Submitted: 11 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 11 days ago.

Good evening,

Welcome to JustAnswer.com.

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor (thermal fuse) and/or defrost heater element to resolve the issue.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

I am glad, I could help.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!

Customer: replied 11 days ago.
Ok thanks Kevin ill try this
Expert:  KevinWhiteJA replied 11 days ago.

I am glad, I could help.

You're welcome.

Good Luck.