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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3849
Experience:  18+ years experience as Appliance Tech.
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I have a zanussi zdv12002fa dishwasher which only seems to

Customer Question

Hi I have a zanussi zdv12002fa dishwasher which only seems to turn on when it’s been switched off at the wall for several hours
JA: Are there any error codes or blinking lights on your Zanussi dishwasher? How old is it?
Customer: No no lights or codes and about 4 years old
JA: How long has this been going on with your Zanussi dishwasher? What have you tried so far?
Customer: a few days now we have checked all the filters and cleaned everything out have checked door latch is engaging too
JA: Anything else we should know to help you best?
Customer: jusy wondered if you have any idea of problem
Submitted: 9 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 9 days ago.

Good evening,

Welcome to JustAnswer.com

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

Do you get any beep sounds ?

If you turn it on after leave it off for several hours, it completes the program selected ?

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

Customer: replied 9 days ago.
No beeps and yes seems to come back on after being switched off for several hours but if u then press the on off button it won’t turn on again
Customer: replied 9 days ago.
No phone support thanks
Expert:  KevinWhiteJA replied 9 days ago.

OK, please try this:

You can unplug it and remove the plinth (base panel below the door) of the appliance.

You will see a metal cover.

Remove this and then you can try and soak the water up from the base there.

After this is done, check the drain hose where it connects to house drain and make sure it is not clogged.

Then clean the mesh filter from inside and make sure it is not blocked.

Reconnect everything and plug it back.

If the issue is still there, I am afraid the control board is faulty and will need replacement.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!

Customer: replied 9 days ago.
Ok thanks
Expert:  KevinWhiteJA replied 9 days ago.

You're welcome.

Good Luck.