Appliance Repair Questions? Ask a Technician for Answers ASAP
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I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that must be.
Do you get any beep sounds ?
If you turn it on after leave it off for several hours, it completes the program selected ?
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I am afraid, I am not available for phone call and we can continue via chat.
If you want phone support, please let me know and another expert may pick it up.
OK, please try this:
You can unplug it and remove the plinth (base panel below the door) of the appliance.
You will see a metal cover.
Remove this and then you can try and soak the water up from the base there.
After this is done, check the drain hose where it connects to house drain and make sure it is not clogged.
Then clean the mesh filter from inside and make sure it is not blocked.
Reconnect everything and plug it back.
If the issue is still there, I am afraid the control board is faulty and will need replacement.
If you have any further questions, please do not hesitate to ask!
I hope you have a great day.
It has been my pleasure to assist you!