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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3855
Experience:  18+ years experience as Appliance Tech.
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Our fridge freezer has stopped working it still seems to

Customer Question

Hi our fridge freezer has stopped working it still seems to cool the fridge and the freezer but not enough to keep the food frozen
JA: What's the brand and model of your fridge? How old is it?
Customer: It’s 2.5years old
JA: How long has this been going on with your refrigerator? What have you tried so far?
Customer: Kenwood model no KNF60x17
JA: Anything else we should know to help you best?
Customer: No really just that both the fridge and freezer has the issue
Submitted: 12 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 12 days ago.

Good afternoon,

Welcome to

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

I am glad, I could help.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!

Customer: replied 12 days ago.
Hi Kevin I checked the inside The back wall and there is no build up of ice unfortunately
Expert:  KevinWhiteJA replied 12 days ago.

Please check the Image attached, have you removed that cover to access the rear wall ?

Customer: replied 12 days ago.
that right I removed the back it all looked very clean fresh and absolutely no ice
Customer: replied 12 days ago.
It does seem to making a low humming noise that we don’t think it used to do
Expert:  KevinWhiteJA replied 12 days ago.

Where is the humming sound coming from ?

Customer: replied 12 days ago.
I think it’s from the compresser
Customer: replied 12 days ago.
File attached (114761S)
Expert:  KevinWhiteJA replied 12 days ago.

Low gentle humming is fine, if it is louder then that is the problem which indicates a fault with compressor.

If you can test the temperature sensor and heater for continuity with a multi-meter.

If they both test fine then check the start relay near the compressor.