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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3830
Experience:  18+ years experience as Appliance Tech.
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My washer dryer is displaying PUMP and I am unable to open

This answer was rated:

My washer dryer is displaying PUMP and I am unable to open the door. Unfortunately Ingave mislaid manual.
JA: What happened just before your washer-dryer displayed this message?
Customer: i was not present
JA: How long has this been going on with your washer-dryer? What have you tried so far?
Customer: clicking round to drain and spin which it tries to do but will not finish cycle to enable me to empty
JA: Anything else we should know to help you best?
Customer: no

Good afternoon,

Welcome to

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

Please provide its make and complete model number (from the label/rating plate inside the door)

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

Customer: replied 5 days ago.
Can’t open door but it is a Bosch washer dryer about 6 years old.

OK and have you already cleaned the drain pump filter ?

If not then unplug the appliance and remove the bottom front flap.

Then rotate the drain pump filter anti clockwise to open.

Clean it completely and make sure it is not clogged.

With your fingers check if impellor rotates.

Then you will see a pull tab next to the filter, pull it to open the door.

Now, reconnect everything and plug it back.

Please try any program and let me know how it goes.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!

KevinWhiteJA and other Appliance Specialists are ready to help you