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My name is ***** ***** I will assist you today!
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that must be.
Press and hold the KEY Lock button for around 5 seconds to unlock the control.
You may see automated adverts for phone support sent by website.
I am afraid, I am not available for phone call and we can continue via chat.
If you want phone support, please let me know and another expert may pick it up.
I am glad, I could help.
If you have any further questions, please do not hesitate to ask!
I hope you have a great day.
It has been my pleasure to assist you!