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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4611
Experience:  18+ years experience as Appliance Tech.
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How do i rest my hotpoint wmfug 942 smart tech washing

This answer was rated:

How do i rest my hotpoint wmfug 942 smart tech washing machine
JA: Is your Hotpoint washer top or front loading? How old is it?
Customer: Front loading 3 years old
JA: How long has this been going on with your Hotpoint washer? What have you tried so far?
Customer: We had a f06 error message. We purchased a new lock. The error message went but when we tried to set a new program nothing happened
JA: Anything else we should know to help you best?
Customer: The red lick light comes on but nothing is happening, we are assuming it machine needs a reset

Good afternoon,

Welcome to JustAnswer.com

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

Press and hold the KEY Lock button for around 5 seconds to unlock the control.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

I am glad, I could help.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!

Customer: replied 4 months ago.
Machine is still not working. Please advise

OK, which light is flashing ?

Can you attach an image here ?

Customer: replied 4 months ago.
The lick light flashes when I press the start button but I didn't hear the lock
Customer: replied 4 months ago.
Are you there

OK, yes still here.

So you close the door and lock light starts flashing and it wont start to fill at all ?

Customer: replied 4 months ago.
No it's not filling

OK try this:

Unplug the appliance and then press and hold the two OPTIONS buttons together.

Keep them held in and plug it back.

Now after around 10 seconds press the START button and let go off the options buttons.

Let me know if this will reset the control.

Customer: replied 4 months ago.
Which 2 option buttons

The two above the KEY LOCK buttons.

Customer: replied 4 months ago.
No not working the lock light flashes but still not starting

OK, if the door lock is correctly replaced then I am afraid either the connector and/or control board is faulty and will need replacement.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!

Customer: replied 4 months ago.
Oh dear thanks. As I requested a call but u didn't call will I still need to pay £16

Yes, I have not accepted it so I believe that will be sent back.

Sorry about the bad news.

Good Luck.

KevinWhiteJA and other Appliance Specialists are ready to help you