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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3837
Experience:  18+ years experience as Appliance Tech.
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I have the AEG L14710VIT washing machine, and I’m having a

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Hello I have the AEG L14710VIT washing machine, and I’m having a problem with an “E40” error so the machine isn’t working.
JA: Is your AEG washer top or front loading? How old is it?
Customer: Not sure how old it is, but it’s front loading
JA: How long has this been going on with your AEG washer? What have you tried so far?
Customer: for the last couple of days I’ve tried restarting the machine, but it just gives me an “err” error message
JA: Anything else we should know to help you best?
Customer: the machine door inner lock ticks/clicks but doesn’t lock to start the machine, so I’ve orders a spare compatible part from e-spares But I’ve been told this may not fix the issue As if the inner lock clicks, it means the solenoid is working

Good evening,

Welcome to

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

Please give me a moment to review your question.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

Customer: replied 6 days ago.
Ok no problem
Customer: replied 6 days ago.
I’m fine with the chat

OK, Lets see if we can get an error code.

Try this:

Press and hold the START button and button towards the left of it together.

Keep them held in and after a few seconds you will see E.. ??

Please let me know the error code.

Customer: replied 6 days ago.

OK try again, this time set the dial on spin.

Let me know the code.

Customer: replied 6 days ago.
E41 again
Customer: replied 6 days ago.
It won’t let me send photo

OK, this is door lock error which indicates door lock is faulty and will need replacement.

There is nothing else the control is reporting at the moment.

I believe you have ordered this part, click here ?

Customer: replied 6 days ago.
I have ordered a spare
Customer: replied 6 days ago.
Is that all, I’ll just need to change it?
Customer: replied 6 days ago.
Because I was told that if the inner lock clicks then the solenoid within the lock is fine?
Customer: replied 6 days ago.

So that should fix the issue.

Yes that will solve the issue.

Clicking won't indicate that lock is fine, you may test it with multi-meter if you want.

E41 indicates Door lock unit defective; Wiring defective; Main board defective.

It is always the door lock, you may check the wiring as well if you want.

If you have any further questions, please do not hesitate to ask!

I hope you have a good night.

It has been my pleasure to assist you!

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 6 days ago.
Ok thanks

Sorry was checking the schematics.

Let me know if you have any other questions for me today ?

I am glad, I could help.

You're welcome.

Good Luck.