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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3855
Experience:  18+ years experience as Appliance Tech.
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Samsung fridge freezer RS7677FHCBC/EU FRF, Just over 4 years

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Samsung fridge freezer RS7677FHCBC/EU FRF
JA: How long have you had your RS7677FHCBC?
Customer: Just over 4 years and have had on going difficulties with the ice maker/ dispenser. Currently ice box full and no ice dispensing. Unable to remove ice box.
JA: What have you tried so far with your Samsung product?
Customer: To remove ice box, which before was relatively easy, and tried to dispense ice.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Yes, how to address these issues

Good afternoon,

Welcome to

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

This indicates Ice Dispensing case is faulty and will need replacement.

The part is available here for £62 + repair charges.

As it makes ice however, will not dispenser this indicates the motor is fine and dispenser assembly will need replacement.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

I am glad, I could help.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!

KevinWhiteJA and other Appliance Specialists are ready to help you

If you have any further questions, please do not hesitate to ask!

Good Luck.