How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3837
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My machine (Bosch WAY28542) stopped working before it pumped

This answer was rated:

My machine (Bosch WAY28542) stopped working before it pumped away the dirty water. Sign came up in German : draining pump blocked. I have virtually emptied the machine through the little hose. But now I cannot get the lid off the service access which is next to the little pipe - I turn the lid 90 degrees to the left but cannot pull it out.
JA: How old is your Bosch appliance?
Customer: I would say about 7 years
JA: How long has this been going on with your Bosch appliance? What have you tried so far?
Customer: This is the first time this has happened. What have I done ? I have virtually emptied the machine's dirty water through the little hose. But now I cannot get the lid off the service access which is next to the little pipe - I turn the lid 90 degrees to the left but cannot pull it out.
JA: Anything else we should know to help you best?
Customer: Can you suggest some things that you might be expecting me to say ?

Good afternoon,

Welcome to JustAnswer.com

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

Something may be stuck inside that filter hence, you are unable to pull it out.

Pour some warm water on it with a bit of force then use pliers to open/pull it out.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

Customer: replied 5 days ago.
This filter cap is supposed to come out when its “handle” is in the horizontal position, correct ?
Customer: replied 5 days ago.
Ok. No phone call. Let’s continue using text. Can you confirm my assumed answer in my last text ?

You have to turn it anticlockwise and then pull it out.

Customer: replied 5 days ago.
Doing that. Only 90 degrees anti-clockwise , right? Please confirm

No, rotate it anti clockwise until you are able to and then pull it out.

Customer: replied 5 days ago.
I am turning it 90 degrees anti-clockwise and pulling but without success. Any more hints ?

Yes, plug it back and select a spin/drain only program.

Let it complete and then rotate the drain pump filter anti clockwise to open.

Clean it completely and make sure it is not clogged.

With your fingers check if impellor rotates.

Please let me know how it goes.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!

KevinWhiteJA and other Appliance Specialists are ready to help you

If you have any further questions, please do not hesitate to ask!

Good Luck.