Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding. The telephone service is automatically provided by the system, you only have to accept it when you need it. Unfortunately I can't make a phone call, but if you wish, another expert could do it for you. I will try to help you as best I can via chat.
I'm sorry you faced this problem!
It may be that the drain pump or the drain hose is blocked or defective. Have you already cleaned the bottom of the lint filter on the pump in a controlled manner?
Please do not hesitate to continue this topic if you have any further questions. I would be very happy to help you!
Best regards, Erdal
If you have further questions, please do not hesitate to ask them!My goal is to offer you the best possible experience!
If you need further assistance, please use the answer box below and let me know. It has been a pleasure to be of service to you!
Okay if the pump is not blocked have you also checked the drain hose connected to the drain pipe?
Okay if the pump and the drain hose is not blocked then either the pump must be defective or the control board. What happens if you start the program spin and drain now?Describe to me which symbols light up on the control panel and display? You can also send me a photo of them. You can send photos below the right side of the textbox with attachments.
Is a lock symbol or a door symbol still lit on the control panel or display?
okay it may be that the lock is activated. Please try this once: press the Spin and time delay buttons for at least 3-5 seconds. Is the lock symbol gone then?
okay, try starting the spin and drain program now.
okay if such a program starts the door is locked, can you check that?
okay then either the pump is not OK or the motor is not OK. I am really very sorry but this is not a malfunction but a defect. It must be checked by a professional and replaced if necessary.
All right, I wish you all the best. If you have any questions you can ask me again now. I am at your disposal. I just want you to be happy with me.