How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3867
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

My washer is vibrating alot and very noisy, front loading

This answer was rated:

hello, my washer is vibrating alot and very noisy
JA: Is your washer top or front loading? How old is it?
Customer: front loading and about 13 years old
JA: How long has this been going on with your washer? What have you tried so far?
Customer: started today,
JA: Anything else we should know to help you best?
Customer: could do with a new door seal aswell

Good morning,

Welcome to

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

Please provide its make and complete model number (from the label/rating plate inside the door)

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

Customer: replied 13 days ago.
hotpoint model WML520P

Thank you for the model number.

You can unplug the appliance and remove the top off the appliance.

Then check if belt is intact and not snapped/worn out.

If belt appears fine then this can be due to bearing that are causing this issue and will need replacement.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!

KevinWhiteJA and other Appliance Specialists are ready to help you

If you have any further questions, please do not hesitate to ask!

Good Luck.